European Moving Terms and Conditions of Transport

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. In Clauses 8, 9, 10, and 11 we limit or exclude our liability for loss and damage.

1. Our Quotation

Our quotation, unless otherwise stated, does not include insurance, cancellation/postponement waivers, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.
Our Quotation is valid for seven days from the date of issue. Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances:
If the work does not commence within twenty-eight days of acceptance;
Where We have given You a price including redelivery from a store within Our Quotation and the re-delivery from the store has not taken place within six months from the date of the issue of the quotation;
Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.
The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-20.00hrs) at your request.
We have to collect or deliver goods at Your request above the ground floor and first upper floor.
If You or Your agents request collection or access to Your goods while they are in store;
We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway.

2. Work not included in the quotation

We will not:
Dismantle or assemble furniture of any kind
Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
Take up or lay fitted floor coverings.
Move items from a loft, unless properly lit and floored and safe access is provided.
Move or store any items excluded under Clause 4..
Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.
Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by You to carry out these services.

3. Your responsibility

It will be your responsibility to:
Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as Our liability is limited under clauses 8.1 and 8.2.
Obtain at Your own expense, all documents, permits, permissions, licenses, customs documents necessary for the removal to be completed..
Pay for any parking or meter suspension charges incurred by Us in carrying out the work.
Be present or represented throughout the collection and delivery of the removal, and to provide adequate manpower to ensure loading and unloading, as agreed with your move coordinator.
Move or store any items excluded under Clause 4..
Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods.
Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

4. Goods not to be submitted for removal or storage

Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed under 4.1.1 below may present risks to health and safety and of fire. Items listed under 4.1.2 to
below carry other risks and You should make Your own arrangements for their transport and storage.
below carry other risks and You should make Your own arrangements for their transport and storage.
Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.
Goods likely to encourage vermin or other pests or to cause infestation or contamination..
We shall notify you in writing as soon as practicable if any of the Goods are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to You.
Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

5. Ownership of the goods

By entering into this Agreement, you guarantee that:
The goods to be removed and/or stored are Your own property; or.
You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them..
Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately.
You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 5.1.1 or 5.1.2 is untrue
If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party..
You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 5.1.1 or 5.1.2 is untrue.

6. Charges if You postpone or cancel the removal

We charge a £50 or €50 deposit upon booking which is fully refundable until the full payment balance has been paid 14 days before the collection date.
If You postpone this agreement within 3 days of your collection date your payment will be held for up to 12 months in order to reschedule another mutually convenient date.
If you cancel this agreement altogether within 3 days of the move taking place we reserve the right to charge you a cancellation fee of no more than 50% of the total removal charge..

7. Payment

Unless otherwise agreed by European Moving in writing, full payment is required by cleared funds 14 days prior to collection or delivery from storage. In default of such payment we reserve the right to refuse to commence the collection or removal from storage until such payment has been received

8. Time limit for claims

If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent or within 7days.
For goods which We deliver, You must give Us detailed notice in writing of any loss and damage within seven days of delivery by Us. We may agree to extend this time limit upon receipt of Your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

Terms of service